Refund policy

At Sunovia, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please read our Cancellation, Return & Refund Policy carefully before placing an order.

1. 7-Day Return & Replacement Policy

We offer a 7-Day Return or Replacement Policy on eligible products.

You may request a return or replacement within 7 days from the date your order is delivered. The delivery date is included in the 7-day period.

Example:

  • Delivery Date: 1 July
  • Last Date to Request: 7 July (11:59 PM IST)

Requests submitted after the 7-day period will not be eligible for return, replacement, or refund.

2. Eligibility

To qualify for a return or replacement, the product must:

  • Be unused and in its original condition.
  • Include all original tags, accessories, manuals, and packaging.
  • Be accompanied by the original invoice or proof of purchase.
  • Not show signs of misuse, accidental damage, or unauthorized repair.

We may request clear photos or an unboxing video to verify the issue before approving your request.

3. Replacement Policy

We provide a replacement if:

  • You receive a damaged product.
  • You receive a defective product.
  • You receive the wrong item.
  • Your prepaid order is lost during transit.

Once approved:

  • Reverse pickup will be arranged within 2–4 business days where available.
  • After receiving and inspecting the returned product, we will dispatch a replacement as soon as possible.
  • Replacements are available only for the same product originally ordered.

4. Return Policy

Some products are eligible for returns, while others are eligible only for replacement.

Please check the product description before placing your order.

If your PIN code is serviceable, we will arrange a reverse pickup.

If reverse pickup is unavailable, you may be required to self-ship the product to our return address provided by our support team.

Products returned without prior approval from Sunovia will not be accepted.

5. Non-Returnable & Non-Refundable Items

Returns, refunds, or replacements are not available for:

  • Products damaged due to misuse, mishandling, or improper installation.
  • Products returned without original packaging or accessories.
  • Products with missing parts caused by the customer.
  • Products returned after the 7-day return period.
  • Products marked as Non-Returnable on the product page.
  • Sale or clearance items.
  • Gift Cards.
  • Personalized or custom-made products.
  • Perishable goods.
  • Beauty, hygiene, or personal care products after opening.
  • Hazardous materials or flammable products.

6. Electronic Products

Most electronic products are covered under a Replacement Only Policy.

Electronic products are generally not eligible for return or refund unless otherwise stated on the product page.

If an electronic item arrives damaged or defective, please contact us within 7 days along with an unboxing video and clear images.

7. Refund Policy

Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund.

If approved:

Online Payments

Refunds will be credited to the original payment method within 5–7 business days.

Cash on Delivery (COD)

Refunds for COD orders will be processed through:

  • UPI
  • Bank Transfer

Our customer support team may request your UPI ID or bank account details to process the refund.

8. Order Cancellation

Orders may be cancelled only before they are shipped.

Once the order has been dispatched, cancellation requests cannot be accepted.

9. Invalid Reasons for Return or Refund

Returns or refunds will not be approved for reasons such as:

  • You changed your mind after placing the order.
  • You no longer need the product.
  • The product did not meet personal expectations despite functioning properly.
  • Incorrect size or color selected by the customer (unless we shipped the wrong item).
  • Delay caused by courier services beyond our control.

We encourage customers to carefully review product descriptions and specifications before placing an order.

10. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product:

Please contact us within 48 hours of delivery.

Kindly provide:

  • Order Number
  • Clear photographs
  • Unboxing video
  • Description of the issue

Failure to provide sufficient proof may delay or result in rejection of your claim.

11. Reverse Pickup

Reverse pickup is available for most serviceable PIN codes.

If reverse pickup is unavailable, customers will be informed to self-ship the product to the address provided by Sunovia.

Shipping charges for self-shipping may be reimbursed if the return is approved due to our error.

12. Processing Time

  • Return Approval: 1–3 Business Days
  • Reverse Pickup: 2–4 Business Days
  • Inspection: 2–3 Business Days
  • Replacement Dispatch: 1–2 Business Days
  • Refund Processing: 5–7 Business Days

13. Policy Updates

Sunovia reserves the right to modify this Cancellation, Return & Refund Policy at any time without prior notice.

The latest version will always be available on our website.

14. Contact Us

For any questions regarding returns, replacements, cancellations, or refunds, please contact us.

Sunovia

Website: www.sunovia.in

Email: support@sunovia.in

Phone: +91-8384800896

Business Hours: Monday – Saturday | 10:00 AM – 6:00 PM (IST)