FAQ's

Frequently Asked Questions (FAQs)

At Sunovia, we're committed to providing you with the best shopping experience. If you have any questions or need assistance, please contact our support team at support@sunovia.in.

1. Where do you ship from?

We ship our products from our trusted partner warehouses and manufacturing facilities located in Delhi and Uttar Pradesh, India. If you order multiple items, they may arrive in separate packages as they may be dispatched from different warehouses.

2. Is Cash on Delivery (COD) available?

Yes! We offer Cash on Delivery (COD) across most serviceable locations in India.

3. How long does delivery take?

Orders are usually delivered within 3–8 business days, depending on your location and product availability.

4. When will I receive my tracking number?

Your tracking details will be shared via email or SMS within 1–2 business days after your order has been shipped.

5. What is your return and refund policy?

We offer a 7-day Return & Refund Policy for eligible products. If you receive a damaged, defective, or incorrect item, please contact our support team within 7 days of delivery.

6. Is shipping free?

We offer Free Shipping on selected products across India. Shipping charges, if applicable, will be displayed during checkout.

7. Where is Sunovia located?

Our registered office is located in Aligarh, Uttar Pradesh, India, and we operate through partner warehouses in Delhi and Uttar Pradesh.

8. Which currency will I be charged in?

All orders are processed in Indian Rupees (INR ₹).

9. Will I receive an order confirmation?

Yes. As soon as your order is successfully placed, you'll receive an Order Confirmation Email containing your order number and purchase details. If you don't receive it within 24 hours, please contact us.

10. How can I contact customer support?

For any questions regarding your order, feel free to contact us at:

Email: support@sunovia.in

We aim to respond as quickly as possible.

11. What payment methods do you accept?

We accept:

  • UPI
  • Debit Cards
  • Credit Cards (Visa, Mastercard, RuPay)
  • Net Banking
  • Wallets (where available)
  • Cash on Delivery (COD) for eligible locations

12. Is my payment information secure?

Absolutely. Our website uses industry-standard SSL encryption and secure payment gateways to ensure all transactions are safe and protected.

13. Will you sell or share my personal information?

No. We respect your privacy and never sell or share your personal information with third parties. Your email address is used only for order updates, customer support, and promotional offers if you choose to receive them.

14. How can I cancel my order?

If you wish to cancel your order, please contact us within 12 hours of placing your order.

Email: support@sunovia.in

Please include your Order Number in your email for faster assistance. Cancellation requests received after the order has been processed or shipped may not be accepted. Kindly refer to our Cancellation & Refund Policy for complete details.