Privacy Policy

At Sunovia ("we", "our", "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.sunovia.in, place an order, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following information when you use our website:

Personal Information

  • Full Name
  • Email Address
  • Mobile Number
  • Shipping Address
  • Billing Address
  • PIN Code
  • Order Details

Payment Information

We do not store your debit card, credit card, UPI PIN, or banking passwords.

Payments are securely processed through trusted third-party payment gateways.

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP Address
  • Browser Type
  • Device Information
  • Pages Visited
  • Date and Time of Visit
  • Cookies and Analytics Data

How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Deliver products across India
  • Send order confirmations and shipping updates
  • Respond to customer support requests
  • Improve our website and services
  • Prevent fraud and unauthorized transactions
  • Comply with legal obligations
  • Send promotional offers (only if you have opted in)

Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

  • Remember your preferences
  • Improve website performance
  • Analyze visitor traffic
  • Personalize your shopping experience

You may disable cookies through your browser settings, although some website features may not function properly.

Sharing of Information

We do not sell, rent, or trade your personal information.

We may share your information only with trusted third parties such as:

  • Payment Gateway Providers
  • Courier & Shipping Partners
  • Shopify
  • Analytics Providers
  • Government authorities when legally required

These partners receive only the information necessary to perform their services.

Data Security

We use industry-standard security measures to protect your personal information against unauthorized access, misuse, alteration, or disclosure.

Although we strive to protect your information, no online transmission or storage method is completely secure.

Your Rights

You have the right to:

  • Access your personal information
  • Request corrections to inaccurate information
  • Request deletion of your personal information (subject to legal requirements)
  • Opt out of promotional communications

To exercise these rights, please contact us using the details below.

Third-Party Services

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites. We recommend reviewing their privacy policies before providing any personal information.

Children's Privacy

Our website is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

Data Retention

We retain your information only for as long as necessary to:

  • Complete your orders
  • Provide customer support
  • Meet legal and accounting requirements
  • Resolve disputes

Policy Updates

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with the updated revision date. Continued use of our website after changes indicates your acceptance of the updated policy.

Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

Sunovia

Website: www.sunovia.in

Email: support@sunovia.in

Phone: +91-8384800896

Business Hours: Monday – Saturday | 10:00 AM – 6:00 PM (IST)

Shopify Compliance

This Privacy Policy is suitable for a Shopify-based Indian eCommerce store and covers:

  • ✅ Collection of customer information
  • ✅ Cookies and analytics
  • ✅ Payment processing
  • ✅ Shipping partner data sharing
  • ✅ Customer rights
  • ✅ Data security
  • ✅ Compliance with Indian eCommerce practices