Terms of Service

Welcome to Sunovia. These Terms & Conditions govern your access to and use of our website (www.sunovia.in) and the purchase of products through our online store.

By accessing our website or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.

1. Eligibility

By using this website, you confirm that:

  • You are at least 18 years of age or using the website under the supervision of a parent or legal guardian.
  • You have the legal capacity to enter into binding agreements.

2. Products & Pricing

  • All prices displayed on our website are in Indian Rupees (₹).
  • Prices are subject to change without prior notice.
  • We strive to ensure that product descriptions, images, and pricing are accurate. However, errors may occasionally occur.
  • We reserve the right to correct any errors and cancel affected orders if necessary.

3. Orders

When you place an order:

  • You agree to provide accurate and complete information.
  • All orders are subject to acceptance and availability.
  • We reserve the right to refuse or cancel any order for reasons including suspected fraud, pricing errors, or product unavailability.

4. Payment

We accept secure payments through approved payment gateways, including:

  • UPI
  • Credit Cards
  • Debit Cards
  • Net Banking
  • Wallets
  • Cash on Delivery (available on eligible orders)

All online transactions are processed securely through trusted payment providers.

5. Shipping & Delivery

  • We currently deliver only within India.
  • Estimated delivery time is 3–8 business days, depending on your location.
  • Delivery timelines are estimates and may vary due to courier delays, weather conditions, public holidays, or other unforeseen circumstances.
  • Customers will receive tracking details once the order has been shipped.

Please refer to our Shipping Policy for complete details.

6. Returns & Replacements

Eligible products may be returned or replaced in accordance with our Refund & Return Policy.

Products must meet the return eligibility requirements stated in the policy.

7. Cancellations

Orders may only be cancelled before they are shipped.

Once an order has been dispatched, cancellation requests cannot be accepted.

8. User Responsibilities

By using our website, you agree not to:

  • Use the website for any unlawful purpose.
  • Provide false or misleading information.
  • Attempt to interfere with the website's security or functionality.
  • Upload viruses, malware, or harmful software.
  • Copy or misuse any content without written permission.

Violation of these terms may result in suspension or termination of access to our website.

9. Intellectual Property

All content on this website, including but not limited to:

  • Logos
  • Product Images
  • Graphics
  • Text
  • Icons
  • Designs
  • Website Layout

is the property of Sunovia and is protected under applicable intellectual property laws.

Unauthorized use, reproduction, or distribution is prohibited.

10. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

11. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the content, policies, or practices of any external websites.

12. Limitation of Liability

Sunovia shall not be liable for any indirect, incidental, special, or consequential damages arising from:

  • Use of our website
  • Delayed deliveries
  • Product availability
  • Technical issues
  • Third-party services

Our maximum liability shall not exceed the amount paid by the customer for the relevant order.

13. Force Majeure

We shall not be held responsible for delays or failure to perform due to circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Floods
  • Fires
  • Government restrictions
  • Pandemics
  • Strikes
  • Transportation disruptions

14. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of India.

Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the competent courts in the city where Sunovia's registered office is located.

15. Changes to These Terms

We reserve the right to modify these Terms & Conditions at any time.

Any updates will be posted on this page with the revised "Last Updated" date.

Continued use of our website after changes constitutes acceptance of the updated Terms.

16. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Sunovia

Website: www.sunovia.in

Email: support@sunovia.in

Phone: +91-8923715590

Business Address:
[239, Balaji Enclave, Sidhauli, Aligarh]

Business Hours:
Monday – Saturday | 10:00 AM – 6:00 PM (IST)